Our team of qualified service engineers are committed to providing unparalleled service and fast response times to your inquiries. To ensure highest quality of service we maintain a detailed Quality Management System, which has been independently audited and verified according to ISO 9001.
Our Service Commitment to you:
- We provide free telephone and technical support
- We provide free equipment demonstrations and trials (subject to availabilty)
- We guarantee a response time of 48 hours to your inquiry
- All product inspections and repairs are performed only by qualified engineers
- We perform regular product repairs within 10 working days (subject to part availability)
- We professionally document all our service work so you have full transparency
- We provide free loan equipment (subject to availability)
- We can arrange collection and return of your equipment
- We only use original spare parts for all Scitek brands
- We provide free software updates, documentation copies, manuals etc (subject to manufacturer guidelines)
Contact us at firstname.lastname@example.org for further information regarding our service commitment.