Our Service Commitment

Our team of qualified service engineers are committed to providing unparalleled service and fast response times to your inquiries. To ensure highest quality of service we maintain a detailed Quality Management System, which has been independently audited and verified according to ISO 9001.

Workshop

Our Service Commitment to you:

  • We provide free telephone and technical support
  • We provide free equipment demonstrations and trials (subject to availabilty)
  • We guarantee a response time of 48 hours to your inquiry
  • All product inspections and repairs are performed only by qualified engineers
  • We perform regular product repairs within 10 working days (subject to part availability)
  • We professionally document all our service work so you have full transparency
  • We provide free loan equipment (subject to availability)
  • We can arrange collection and return of your equipment
  • We only use original spare parts for all Scitek brands
  • We provide free software updates, documentation copies, manuals etc (subject to manufacturer guidelines)

Contact us at service@scitek.com.au for further information regarding our service commitment.