Service Request Form

    Your Details

    Instrument Information

    Fault Description*

    Please describe the fault that you are currently experiencing

    I will ship to Scitek for inspection and repair. Please note a minimum assessment fee of $180 applies if repairs are not approved or replacement instrument purchased (Yes/No)*

    I require onsite service by a Scitek engineer. Please note assessment and travel charges apply. Our engineers will contact you for a quotation prior to the site visit (Yes/No)*

    Please call me to discuss my inquiry (Yes/No)*

    Is it an electrical component issue ? (Yes/No) *

    If not electrical component issue [No or Other to question above], please fill in the DECONTAMINATION DECLARATION form below

    Decontamination Declaration

    For Occupational Health and Safety of our team members, it is necessary that all devices serviced by Scitek Australia Pty Ltd must be safe for handling. If your instrument has been in contact with hazardous material (i.e. biological, bacteriological, virological, chemical or radioactive) please specify the substances your instrument was exposed to - and, where required what decontamination procedure was used.

    Please download the document attached below, and re-upload once complete
    Document : Download Health and Safety Form

    (Rename file "Health and Safety Form - date")

    Shipping Information

    Please send your shipments to:

    Scitek Address: 1/12 Chaplin Dr, Lane Cove NSW 2066, Australia

    For shipping instructions please download this file :
    Shipping Instructions : Shipping Instructions

    For more information regarding our service commitment please contact us at service@scitek.com.au.