Scitek is committed to offer you a class-leading experience. We aim to be more flexible, be faster, be more competent and to surpass your expectations every time.

Our Range of Services includes:

Breakdown Repairs

Equipment breakdowns always happen at the wrong time. We pride ourselves in fastresponse times and quick repairs. Our service team keeps extensive spare part stock levels to maximise uptime of your equipment. Even if parts are needed from overseas we commonly complete repairs within 2 weeks. Fast track options are available on request. Depending on the type of equipment we offer on site repair or have to request the equipment into our workshop.

Equipment Health Checks

Our Equipment Health Checks offer entry-level performance inspections and can be performed either at your facilities or in our workshop. You get a snapshot of the current equipment performance as well as suggestions for future care and service plans.

Equipment Health Service Plans

Regular service is your best guarantee for long equipment life and maximised uptime. Our competent service engineers recommend tailored service intervals and will contact you in time for the upcoming service. Our preventative maintenance agreement includes all standard labour charges and gives you a generous price advantage on parts used during service.

Warranty Extensions

If equipment uptime is paramount to you, then protect yourself with a warranty extension which includes tailored preventative maintenance as well as priority breakdown cover. Warranty extension holders will automatically receive backup instruments (subject to availability) if we are unable to repair your equipment in less than 3 working days. Our warranty extensions are straightforward and give you total piece-of-mind. Fixed annual costs are perfect for professional budgeting.

Equipment Backup and Rental

Scitek maintains an extensive fleet of rental and backup equipment at attractive prices. We offer operator training but can also supply engineers for complex tasks such as leak detection.

Performance Certificates and Service Warranty

We issue test performance certificates for every service we do. Scitek will offer 3 month warranty for equipment serviced through us.

Equipment Trade-in

We are happy to trade-in or dispose off your old product. Be surprised of the attractive terms.

Customer Service Training

Where possible we offer first level service training to assist your team’s independence and to shorten response times in mission critical applications.

Scitek One-On-One Training

Book time with our experienced engineers to get in-depth training on your purchase. You can discuss any questions you might  such as

• technology theory
• application know how
• equipment settings and programming
• understanding process results

or simply get assistance with documentation.

24/7 Emergency Phone

We offer a 24/7 emergency phone service exclusive to our most important customers as well as all users of our extended warranty, equipment health check and preventative maintenance services.